Legal

Refund Policy

Clear rules for instant digital delivery and one-time purchases.

Last updated: September 23, 2026
Service: Nuvexa Backup · nuvexabackup.com
Legal entity: CozyLoop Designs LLC

Instant delivery and activation

Digital setup access is delivered instantly after successful payment. Delivery occurs when account access to the purchased setup materials and support pathway is activated.

Consent to immediate performance

At checkout, you are asked to accept the Instant Digital Delivery Policy and request immediate access. Where applicable law recognizes a cancellation or withdrawal period, requesting immediate performance may affect that right after digital access or service performance begins.

General rule

Purchases are non-refundable after purchase, except where required by law or in verified billing-error cases. By purchasing, you request immediate performance of the digital service.

Exceptions reviewed

We review duplicate charges, verified billing errors, and cases where paid digital access was not delivered after reasonable troubleshooting. A request does not guarantee a refund where access was correctly delivered.

Change-of-mind requests

A change of mind, failure to use the service, purchase of the wrong plan, lack of compatible third-party storage, or failure to complete setup does not ordinarily qualify for a refund after access is delivered, except where applicable law requires otherwise.

Before requesting a review

If access appears missing, confirm you are signed in with the purchase email, review the Orders page, sign out and back in, and submit a support request. These checks help distinguish an account issue from failed delivery.

How to request review

Use the Support or Contact page, or email contact@nuvexabackup.com, and include the account email, purchase date, plan, and a description of the issue. Do not include full payment-card details.

Review and outcome

We may ask for reasonable information needed to confirm the payment, account, delivery status, or duplicate charge. If a refund is approved, it is returned through the original payment method where possible; financial institutions control final posting times.

Charge disputes

Please contact us first so we can investigate a billing or delivery issue. This does not restrict any right you have to contact your payment provider or exercise mandatory consumer protections.

Mandatory rights

Nothing in this policy removes refund, cancellation, warranty, or other consumer rights that cannot legally be excluded in your location.

Contact

Questions may be emailed to contact@nuvexabackup.com, submitted through our Support page, or sent through our Contact page. Authorized business correspondence: CozyLoop Designs LLC, 4509 Navajo Path, Austin, TX 78745, USA.

This policy is written in plain language for general information. Review by a qualified legal professional is recommended before launch. English is the controlling version; translations are provided for convenience.