Legal
Refund Policy
Clear rules for instant digital delivery and one-time purchases.
- Last updated
- September 18, 2026
- Service
- Nuvexa Backup · nuvexabackup.com
Instant delivery and activation
Digital setup access is delivered instantly after successful payment. Delivery occurs when account access to the purchased setup materials and support pathway is activated.
General rule
Purchases are non-refundable after purchase, except where required by law or in verified billing-error cases. By purchasing, you request immediate performance of the digital service.
Exceptions reviewed
We review duplicate charges, verified billing errors, and cases where paid digital access was not delivered after reasonable troubleshooting. A request does not guarantee a refund where access was correctly delivered.
How to request review
Use the Support or Contact page, or email contact@nuvexabackup.com, and include the account email, purchase date, plan, and a description of the issue. Do not include full payment-card details.
Contact
Questions may be emailed to contact@nuvexabackup.com, submitted through our Support page, or sent through our Contact page. Authorized business correspondence: 1117 S 33rd St, Omaha, NE 68105, USA.
This policy is written in plain language for general information. Review by a qualified legal professional is recommended before launch. English is the controlling version; translations are provided for convenience.