Legal
Instant Digital Delivery Policy
When and how your guided setup access is delivered.
- Last updated
- September 23, 2026
- Service
- Nuvexa Backup · nuvexabackup.com
- Legal entity
- CozyLoop Designs LLC
Delivery point
Digital setup access is delivered instantly after successful payment by activating the purchased materials and support pathway in your customer dashboard.
What delivery includes
Delivery includes access to the setup checklist, plan-specific guidance, and the support pathway described for the purchased plan. It does not transfer cloud-storage space, physical goods, device hardware, or ownership of third-party software.
Confirmation
A successful checkout confirmation and an order record indicate that payment was accepted. Plan access is not activated for a failed, canceled, incomplete, or still-pending payment.
Customer requirements
You need a working account, compatible browser, internet access, and access to the devices and third-party storage accounts you want to configure.
Immediate performance
By accepting this policy during checkout, you request that digital performance begin immediately after successful payment. Depending on applicable law, beginning delivery may affect a statutory cancellation or withdrawal right.
Account email
Use an email address you can access and sign in with the same account used for purchase. Incorrect account information may delay our ability to locate and verify an order.
Delivery problems
If payment succeeded but access is not visible, sign out and back in, check the Orders page, then submit a support request or email contact@nuvexabackup.com. We will investigate verified failed delivery.
No delivery by attachment
For security and account continuity, access is normally provided through the customer dashboard rather than by sending setup files or private account information as email attachments.
Failed-delivery review
When reporting a problem, include the account email, order reference, purchase date, and what appears in the dashboard. Do not include full card details or passwords. Verified failed delivery is reviewed under the Refund Policy and applicable law.
Contact
Questions may be emailed to contact@nuvexabackup.com, submitted through our Support page, or sent through our Contact page. Authorized business correspondence: CozyLoop Designs LLC, 4509 Navajo Path, Austin, TX 78745, USA.
This policy is written in plain language for general information. Review by a qualified legal professional is recommended before launch. English is the controlling version; translations are provided for convenience.