Legal
Contact & Complaints Policy
How to contact Nuvexa Backup or ask for a complaint review.
- Last updated
- September 23, 2026
- Service
- Nuvexa Backup · nuvexabackup.com
- Legal entity
- CozyLoop Designs LLC
Contact channels
Use the Contact page or contact@nuvexabackup.com for general questions, and the Support page for account, setup, restore, delivery, or billing matters. Signed-in customers should use dashboard support when possible.
Submitting a complaint
Explain the issue, relevant date, plan or order reference, steps already taken, and the outcome you seek. Do not include passwords, recovery codes, or full card numbers.
Information we may need
We may ask for the account email, order reference, payment date, screenshots that do not reveal secrets, or other reasonable information needed to understand and verify the issue.
Urgent account security
If you suspect unauthorized account access, state that clearly in your subject or first message, change passwords with the relevant providers, and protect recovery methods. Never send us a password or one-time security code.
Review process
We will acknowledge and review complaints reasonably, may request information needed to verify the account or transaction, and will explain the outcome through the available contact channel.
Fair review
We consider the service purchased, records available, steps already taken, applicable policies, and mandatory legal rights. Complex matters or those involving a third-party provider may require additional information.
Outcome and further review
We will communicate the outcome and any action we can offer. If you disagree, reply with the specific point you believe was missed and any new supporting information so the matter can be reviewed again.
Privacy and respectful communication
We limit complaint information to what is reasonably needed and ask everyone to communicate respectfully. Abusive, threatening, deceptive, or repetitive misuse of contact channels may be restricted where lawful.
External rights
This process does not prevent you from exercising a right or contacting a consumer, privacy, payment, or other authority available under applicable law.
Postal address
Authorized business correspondence may be sent to CozyLoop Designs LLC, 4509 Navajo Path, Austin, TX 78745, USA. Use online support for faster handling of account-specific issues.
Contact
Questions may be emailed to contact@nuvexabackup.com, submitted through our Support page, or sent through our Contact page. Authorized business correspondence: CozyLoop Designs LLC, 4509 Navajo Path, Austin, TX 78745, USA.
This policy is written in plain language for general information. Review by a qualified legal professional is recommended before launch. English is the controlling version; translations are provided for convenience.