Legal
Data Retention Policy
How long account and service records may be kept.
- Last updated
- September 23, 2026
- Service
- Nuvexa Backup · nuvexabackup.com
- Legal entity
- CozyLoop Designs LLC
Purpose-based retention
We do not apply one retention period to every record. We consider why the information is needed, its sensitivity, account status, transaction and dispute requirements, security needs, and applicable legal duties.
Account records
Account and service records are kept while needed to provide access, resolve support issues, maintain security, and satisfy accounting or legal duties. Retention varies by record type and applicable law.
Purchase and billing records
Order, receipt, tax, payment-status, refund, and dispute records may be kept after account closure when reasonably necessary for accounting, fraud prevention, legal claims, or legal obligations.
Support and complaint records
Support, restore-assistance, and complaint communications may be retained to resolve requests, maintain service history, improve guidance, establish what was delivered, and address disputes or safety concerns.
Customer backup files
Nuvexa Backup does not host customer backup files as part of these plans. Retention of those files is governed by the third-party storage provider selected by the customer.
Security records
Limited authentication, fraud-prevention, and security logs may be retained for a reasonable period to investigate misuse, protect accounts, and meet legal requirements.
Deletion requests
You may request deletion of eligible account information through Contact & Complaints or contact@nuvexabackup.com. Some transaction, fraud-prevention, dispute, or legal records may need to be retained.
Deletion and de-identification
When information is no longer reasonably needed, it may be deleted, anonymized, or securely handled according to operational processes. Copies may remain temporarily in protected backup systems until their normal replacement cycle completes.
Third-party retention
Payment, authentication, email, and customer-selected cloud-storage providers maintain information under their own retention policies. We cannot delete information controlled solely by those providers.
Questions
For a retention or deletion question, contact contact@nuvexabackup.com and identify the account and type of record involved. Do not send passwords, recovery codes, or sensitive file contents.
Contact
Questions may be emailed to contact@nuvexabackup.com, submitted through our Support page, or sent through our Contact page. Authorized business correspondence: CozyLoop Designs LLC, 4509 Navajo Path, Austin, TX 78745, USA.
This policy is written in plain language for general information. Review by a qualified legal professional is recommended before launch. English is the controlling version; translations are provided for convenience.